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Central Maine Power Call Center Workers Unionize
07/08/2013 11:19 AM ET  

The workers voted in June to be represented by the International Brotherhood of Electrical Workers #1837, which represents more than 500 other CMP workers.

About 40 customer service workers at Central Maine Power Company's Augusta call center have voted to unionize. The workers, who handle customer service calls for the company, voted last month by secret ballot.

They will be represented by the International Brotherhood of Electrical Workers Local #1837, which already represents more than 500 other CMP workers.

Maine labor advocates say the workers have complained about unfair personnel policies. A previous attempt to unionize, in 2005, failed.

"We're looking forward to helping the CMP Customer Service Representatives negotiate improvements in their working conditions at the Call Center while ensuring that CMP's customers continue to enjoy the outstanding customer service that they provide," says IBEW Local #1837 Business Manager Dick Rogers, in a statement.

The vote was administered in June by the National Labor Relations Board, which certified the results in late June.




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